Because We Care
At TRUE SOAPERY, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
QUESTIONS & POLICIES
The Info You’re After
Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, get in touch with us.
WHAT IS THE COLD PROCESS OF MAKING SOAP?
Cold process soap is made by combining oils and sodium hydroxide(lye) causing a chemical reaction called saponification. Cold process soap requires patience. it needs time to harden while in the mold 24-48 hours. Then it requires a cure time of 4-6 weeks allowing water to evaporate. this curing creates a firmer harder bar that lasts longer in the shower.
WHAT IS TRUE SOAPERY'S RETURN POLICY?
Due to the personal nature of our products we do not accept returns or exchanges. Your satisfaction is VERY important so please feel free to contact us with any questions or concerns you may have.
Our soaps are produced in an environment where pure nut oils and butters are used so please be advised of this and use the appropriate cautions for those with nut allergies.
Please consult a medical professional before using essential oils if you are pregnant or nursing or have any medical conditions as certain essential oils may not be recommended.
All of our bars are hand poured and cut. Please allow for the one of a kind uniqueness of our soaps to shine when purchasing as no two bars are exactly alike.